TraaxAgent helps travel agencies record bookings, customer payments, supplier balances and office accounts. For privacy questions or requests, write to sales@traaxagent.com.
Information in the service
We process the account email and sign-in information, business details, staff names and access settings, and the booking, customer contact, supplier, payroll, invoice and accounting records that an agency enters. Contact requests contain the details the sender provides. We also use essential session cookies and local display preferences such as theme and language.
Website analytics
We use Google Analytics on public website pages to understand visitor traffic and page usage. Google Analytics may use cookies and process browser, device and approximate location information. Our custom page-view tracking excludes private workspace pages, URL query strings and fragments, and does not send booking, customer or financial records. Browser settings and blockers may limit analytics collection.
Why we use it
We use this information to provide the agency workspace, authenticate people, enforce staff permissions, create requested documents and reports, keep activity history, answer support requests and protect the service. Agency owners decide what customer and staff data to enter and who on their team can access it.
Access and service providers
Agency records are separated by workspace permissions. TraaxAgent uses hosting and database infrastructure to operate the website and an email delivery provider for sign-in and contact messages. We do not make one agency’s records available to another agency. Authorized support access, where needed to resolve a request, should be limited to that purpose.
Export, correction and deletion
The agency owner can download a JSON backup in Settings → Agency Data Backup. It includes business records and the logo but excludes sign-in secrets, active sessions and recovery codes. Owners can correct records through the available edit and credit-note workflows. To request closure or deletion of agency data, email sales@traaxagent.com from the owner’s sign-in email. We will verify ownership and review records that may need to be retained for legal, tax, fraud prevention or dispute reasons before deletion. Download your backup first if you need a copy. The in-app restore adds missing records; it does not reverse edits.
Security and retention
Access is protected by email-code sign-in, staff permissions and an activity history. We retain information while an agency uses the service and as needed for the purposes above or applicable obligations. We do not promise an automatic deletion date for accounting or issued tax documents. Keep downloaded backups private and delete local copies you no longer need.
Data-processing terms · Support policy
Requests from individuals
If you are a customer or employee whose details were entered by an agency, contact that agency first for corrections or access to its records. You can also contact TraaxAgent at the address above. Privacy rights and retention duties vary by country; we will review a request under applicable rules.